Term and Conditions

Welcome to Food Network Shop! We’re delighted to have you visit our online store specializing in premium kitchenware and baking essentials. These Terms and Conditions govern your use of our website and services. By accessing our site and making a purchase, you agree to be bound by these terms.

At Food Network Shop, we believe that trust is the most important ingredient in any relationship—including the one we have with you. We’ve crafted these terms to be transparent, fair, and focused on providing you with an exceptional shopping experience.

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Be responsible for all activities that occur under your account
• Ensure that any products purchased are used in accordance with their intended purpose and manufacturer guidelines

Food Network Shop offers a curated selection of premium kitchenware products including:

• Aprons, bakeware, and bakeware sets
• Baking & pastry tools, baking pans & sheets
• Bar tools and beverage serveware
• Bowls, cake & dessert servers
• Can openers, choppers & slicers
• Various glassware including casual, champagne, and cocktail glasses
• Chair pads & cushions
• Cooking utensils & tools
• Cookware & bakeware sets
• Cutlery & knives

We strive to provide accurate product descriptions, images, and pricing. However, occasional errors may occur. We reserve the right to correct any errors and to update product information at any time without prior notice.

Order Process

When you place an order, you will receive an acknowledgment email. This email is not an acceptance of your order but confirmation that we have received it. Our acceptance of your order occurs when we send the shipping confirmation email.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment card details are encrypted and processed by our trusted payment partners. We do not store your complete payment card information on our servers.

Pricing and Taxes

All prices are shown in US dollars. Depending on your location, additional taxes, customs duties, or import fees may apply upon delivery. These additional charges are the customer’s responsibility.

We ship globally, excluding Asia and certain remote regions. All orders are processed within 1-2 business days after payment confirmation.

Shipping Options

• Standard Shipping: Shipped via DHL or FedEx at a cost of $12.95. Delivery occurs within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery occurs within 15-25 business days after shipment.

Delivery times are estimates and may vary depending on your location and customs processing. Tracking information will be provided for all shipments.

You are responsible for providing accurate shipping information. We are not liable for delays or failures in delivery resulting from incorrect addresses provided by the customer.

We stand behind the quality of our products. If you are not completely satisfied, we accept returns and exchanges within 15 days of receiving your order.

Eligibility Requirements

To be eligible for return or exchange, items must be:

• Unused and in original condition
• In original packaging with all accessories, tags, and documentation
• Returned within the 15-day window

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used food preparation items (aprons, bakeware, baking tools, bar tools, can openers, choppers & slicers, cooking utensils)
• Personal care products (if applicable)
• Items without original packaging
• Products marked “final sale”

Return Process

To initiate a return or exchange:

1. Contact our team at [email protected] within 15 days of receipt
2. Wait for authorization and RMA number
3. Package item securely in original packaging
4. Ship to provided address using a trackable service

Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged or defective item).

Refunds

Once we receive and inspect your return, we will process refunds to the original payment method within 5-7 business days. Original shipping costs are non-refundable. For orders that qualified for free shipping, a standard shipping fee ($12.95) will be deducted from your refund.

All content on this website, including text, graphics, logos, images, and software, is the property of Food Network Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The Food Network name and logo are trademarks and may not be used without authorization.

Food Network Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the service
• Any other matter relating to the service

Our total liability to you for all claims arising from these terms or your use of our services shall not exceed the amount you paid for the products in question.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.

These Terms and Conditions are governed by the laws of the State of Tennessee, without regard to its conflict of law principles.

Any dispute arising from these terms or your use of our website shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Nashville, Tennessee, in accordance with the rules of the American Arbitration Association.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

Thank you for taking the time to review our Terms and Conditions. We appreciate your trust in Food Network Shop and look forward to serving your kitchenware needs.

Happy Cooking!

The Food Network Shop Team